Chief Rental Policies
Damage Waiver Charge (DWC)
The DWC protects both parties. It is 12% of the total rental rate of your contract. The DWC relieves the customer of any accidental damage to the rented item(s) within your contract and for loss due to fire, collision, windstorm, upset and riot. We exclude from this waiver, however, any loss or damage due to theft, burglary, misuse or abuse, theft by conversion, intentional damage, mysterious disappearance or other loss due to your failure to care for the rented item(s). Call us for more information.
Reservations are accepted anytime, but not confirmed until a deposit has been paid on the rental. Orders under $200 must be paid in full to secure a reservation and orders over $200 require a 50% non-refundable deposit. Final payment is due 5 business days prior to delivery or pick up on the orders over $200.
If reservations are cancelled, deposit will be kept as a non-refundable store credit only. Additions to or subtractions from the reservations are not allowed 7 or less days prior to delivery or pick up. Two weeks before a delivery or pickup, if an item is cancelled from the order, charges for that item or items will remain.
Delivery and Pick up rates vary according to the distance from Chief Rental to the delivery site and if there are steps, elevators or long walks included in the delivery scheme. Please call for fees on these and any services. Minimum delivery charge for party items other than Bounce Houses is $50. Bounce House delivery fee covers setup and takedown. The fee is $30 for up to three Bounce Houses (in Mount Juliet) and $10 for each additional Bounce House. The minimum dollar amount for any party order is $50.
For most events, items are priced at a 2 or 3 day rental period. For instance, if your event (wedding, party, etc.) is on a Saturday, you may pick up or have your items delivered Friday and the return / pick up date is usually the following Monday. Exceptions to this are tents that are normally set up on Thursdays and taken down on Monday or Tuesdays; snack machines and Bounce Houses are normally delivered or picked up by the customer on Saturdays and brought back or picked up by Chief on Mondays as the rental period. Items used during the week can be picked up or delivered the afternoon before and due back the morning after for the rental period. Weekly rentals are a case by case basis; Please email or call if you have any questions at all. 615-754-7368
ALL DELIVERIES ARE STACKED IN A MUTUAL SPOT OFF THE TRUCK AND MUST BE RESTACKED IN SAME SPOT FOR PICK UP UNLESS YOU HAVE CONTRACTED WITH CHIEF RENTAL TO TAKE DOWN. IF NOT RESTACKED, AN EXTRA CHARGE WILL BE APPLIED TO TOTAL BILL. CUSTOMER IS RESPONSIBLE FOR ITEMS RENTED FROM THE TIME OF DELIVERY TO PICK UP OR FROM THE TIME OF CUSTOMER PICKING ITEM UP AND RETURNING.
We do offer setup and take down as well as other services:
Setup/ Breakdown per Chair: $0.25 up / $0.25 down
Setup / Breakdown per Table: $1 up / $1 down
Minimum Deliver Fee: $40 (email for exact cost to your location)
Sunday Delivery and Pickups: $125 per truck
Late Services* $100 per truck
Early Services (before 7 a.m.) $100 per truck
Special Labor Needs $60 per hour / per man
Stair charge $20 per flight/landing (5 steps)
Elevator charge $60 minimum (email for exact cost for your location)
* (after 5pm Mon-Sat)
TENTS: There is a permit fee of $200 on any tents delivered to Davidson County; the fee is good for any number of tents for that order. The fee includes necessary inspection by the Fire Marshall. This permit is required by Davidson County.
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. IF AN ITEM IS NOT LISTED ON THIS WEBSITE, PLEASE ASK US, SINCE WE ADD NEW ITEMS TO OUR INVENTORY PERIODICALLY.
EMAIL US FOR A QUOTE TODAY! PARTY@CHIEFRENTAL.COM